- Basic component level product management
- Hardware / Software upgrades and configurations
- Board diagnosis and premises security monitoring
- Total network configurations and routing process
- All in one domain and hosting solution for business
- Field Repairable Units and data managements
- Complete System analysis, repair and recovery
- Supply chain and business branding solutions
You drop off your computer, all we usually need is your consigned agreements. In most cases, we do not need the monitor, keyboard, mouse, or any cords during the repair. For laptop repairs, please also bring the power cord. We will diagnose it, then call you with the estimate. Most repairs are complete in 1-2 business days or less.
On-site service is only available within 20 miles of our store locations. There is a 1/2 hour minimum charge, then billed per 15 minutes rounded up. On-site time is billed actual time regardless of what services are performed. Service rates are for labor only and excludes parts. On-site appointments require someone 18 years or older to be present. By appointment only.
** A travel charge will be added beyond 10 miles.
Please call when you have a computer service quotation needed. Wen you bring in your computer, we can perform hardware and software troubleshooting to determine the problem.
Pick-up and drop-off service price within 10 miles of our store locations
Requires an appointment at least one day in advance. Requires someone 18 years or older to be present. On-site or in-shop service billed additionally. Does not include parts and labor.
Remote IT Support Plan*
Useful for software troubleshooting, program installation, and updates. We provide remote computer support for error messages, email problems, and much more. With our global network of field service techs and engineers, support is always close by. Break/fix and IMAC are part of our end-to-end IT services that span offices, alliances and partners in North America, Central America, South America, Europe, Asia, Australia, and Africa.
If your computer has high speed internet, can still open a browser and see this site, we can usually fix it remotely. By appointment only. Note: some problems require in-shop repair, during the consultation we will advise you what is needed.
Note: For each remote support service, the 15 minute charge is also the minimum charge. Billing is calculated in 15 minute increments rounded up.